Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using Uroperator services, you agree to comply with and be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Service Description

Uroperator provides cloud-based marketing automation services, including but not limited to:

• Autodialer services for automated calling
• WhatsApp Business API integration and marketing
• Email marketing and campaign management
• SMS marketing services
• Analytics and reporting tools
• API access and integration capabilities

3. Account Registration

3.1 Account Creation

To use our services, you must:

• Be at least 18 years old
• Provide accurate and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Business Verification

We may require verification of your business identity and compliance with applicable laws before activating certain services. You agree to provide all necessary documentation upon request.

4. Acceptable Use Policy

4.1 Permitted Use

You agree to use our services only for lawful purposes and in accordance with:

• All applicable local, state, national, and international laws
• TRAI (Telecom Regulatory Authority of India) regulations
• WhatsApp Business Policy and Commerce Policy
• Email marketing best practices and anti-spam laws
• Data protection and privacy regulations

4.2 Prohibited Activities

You must not use our services to:

• Send spam, unsolicited messages, or marketing to non-consenting recipients
• Violate DND (Do Not Disturb) regulations
• Transmit malware, viruses, or harmful content
• Impersonate any person or entity
• Engage in fraudulent activities or scams
• Harass, abuse, or harm others
• Violate intellectual property rights
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our services for illegal activities

5. Pricing and Payment

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Pricing information is available on our website and may be updated from time to time with notice to existing customers.

5.2 Payment Terms

By subscribing to our services:

• You agree to pay all applicable fees
• Payments are non-refundable except as required by law
• Subscription fees are billed in advance on a recurring basis
• You authorize us to charge your payment method automatically
• Failed payments may result in service suspension
• All fees are exclusive of applicable taxes

5.3 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

6. Service Levels and Availability

6.1 Service Uptime

We strive to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted access and may experience downtime for maintenance, upgrades, or unforeseen circumstances.

6.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of services.

7. Intellectual Property Rights

7.1 Our Rights

All content, features, and functionality of our services, including but not limited to text, graphics, logos, software, and design, are owned by Uroperator and protected by intellectual property laws.

7.2 Your Content

You retain ownership of content you upload or transmit through our services. By using our services, you grant us a license to use, store, and process your content solely to provide and improve our services.

7.3 Trademark

Uroperator and associated logos are trademarks of TAK MEN GLOBAL PRIVATE LIMITED. You may not use our trademarks without prior written permission.

8. Data Protection and Privacy

We are committed to protecting your data. Our data practices are governed by:

• Our Privacy Policy
• Applicable data protection laws
• Industry security standards
• ISO 27001 certification requirements

You are responsible for ensuring you have proper consent to send messages to your contacts and for complying with all applicable privacy laws.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided on an "as is" and "as available" basis
• We make no warranties, express or implied, regarding our services
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
• We are not responsible for third-party services or content

10. Indemnification

You agree to indemnify, defend, and hold harmless Uroperator and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of our services, violation of these terms, or infringement of any rights of another party.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting our support team or through your account settings. Termination does not entitle you to a refund of prepaid fees.

11.2 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms of Service
• You engage in prohibited activities
• Your payment fails
• We are required to do so by law
• We determine your use poses a risk to our services or other users

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

12.3 Arbitration

Before filing any legal action, the parties agree to attempt to resolve disputes through good faith negotiation. If negotiation fails, disputes may be resolved through binding arbitration in accordance with Indian arbitration laws.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through our service. Continued use of our services after changes become effective constitutes acceptance of the modified Terms.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Uroperator regarding our services.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: